IT and outsourcing disputes

Our experienced team acts on the full spectrum of disputes in the IT and outsourcing sectors, advising both suppliers and users. We have been engaged on some of the largest and most demanding projects in the world in these fields, demonstrating our capability to handle complex issues and deliver effective solutions.

Strategies to address every aspect of a dispute

We are known for our insightful and practical approach to meeting client needs, expertly determining when to litigate and when to settle. Our team includes accredited mediators with extensive experience. From the outset, we collaborate with clients to devise effective strategies and tactics, ensuring all issues are identified and resolved. We pride ourselves on producing accurate cost budgets and adhering to them. Notably, in a recent High Court trial, we stayed within budget and recovered 95% of our costs from the opposing party.

Our IT and outsourcing disputes solicitors provide expert advice on contract termination and related challenges. Securing the best possible advice is crucial to avoiding exposure to claims for unlawful termination. We excel in cases related to fitness for purpose, where supplied systems fail to meet requirements, and loss of profits claims arising from such failures. We offer a candid and robust assessment of your case’s merits early on to limit potential costs.

Intellectual property issues frequently arise in IT-related disputes. Our team possesses specialist knowledge in software disputes involving copyright infringement, breach of confidence, and software licence disputes. We also have significant experience in advising on database disputes.

Beyond our technical expertise, we prioritise open and transparent communication with our clients. Understanding their business objectives and challenges is essential to providing effective legal solutions. We aim to build long-term relationships based on trust and mutual respect, ensuring clients feel confident in our ability to handle their disputes efficiently.

Analytical and creative – they understand business objectives and find solutions to difficult problems.

General counsel, Sony

Our lawyers’ commercial acumen sets us apart in the legal landscape. We understand that disputes can have significant financial and operational impacts on businesses, so we focus on delivering solutions that are not only legally sound but commercially viable. Our goal is to minimise disruption to business operations while maximising the chances of a favourable outcome. We leverage our deep industry knowledge and legal expertise to provide advice that aligns with each client’s strategy and objectives.

In addition, we stay abreast of the latest developments in the IT and outsourcing sectors to ensure our advice is current. This proactive approach allows us to anticipate and address potential issues before they escalate into major disputes. Our commitment to excellence and client satisfaction drives us to continuously improve our services and deliver results that exceed expectations.

How we help our clients

Disputes arising during the life of IT and outsourcing contracts

Change control negotiations

Termination of IT and outsourcing contracts and software licences

Pre-litigation advice and advice on dispute avoidance

Claims for breach of contract, in particular fitness for purpose

Claims relating to the design and installation of new systems

Misrepresentation claims

Disputes arising from maintenance and support agreements

Software disputes involving claims of copyright infringement and breach of confidence

Contractual issues relating to software licence disputes

Database disputes

Damages including loss of profits claims

Recent work highlights

Dispute with digital platform provider

Advising a digital finance company on a dispute involving contract termination by a supplier citing FCA concern. We secured agreement for staggered data migration to protect continuity, and are defending a claim for alleged unpaid fees while advancing a counterclaim.

Transatlantic software misuse dispute

Acting for the owner of software used with coin-counting machines in a claim against a UK bank and US company for misuse of information, IP infringement and contractual breaches. We helped reduce security for costs to avoid stifling the claim.

Multijurisdictional IT infrastructure dispute

Acting for the main contractor in a complex international IT dispute in the Technology and Construction Court concerning a Bangalore electricity network project. The case involved claims and counterclaims over delays, poor performance and defective deliverables by a US subcontractor.

Supplier’s breach of contract

Advising a UK financial services company on a potential breach of contract claim over the purchase of IT services. Our client sought substantial damages as a result of the failure to pay invoices, loss of profit and unlawful contract termination.

Interim relief after misuse of information

Representing a leading digital assets company in a successful application for interim relief following misuse of confidential information, including an injunction and imaging order, and in the subsequent legal proceedings.

Indian engineering company tech dispute

Representing a Fortune India 500 company in submitting claims in the administration of another company. Our client’s claims arose from non-payment of invoices for the supply of plant and machinery.

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