IT and outsourcing disputes
Our experienced team acts on the full spectrum of disputes in the IT and outsourcing sectors, advising both suppliers and users. We have been engaged on some of the largest and most demanding projects in the world in these fields, demonstrating our capability to handle complex issues and deliver effective solutions.
Strategies to address every aspect of a dispute
We are known for our insightful and practical approach to meeting client needs, expertly determining when to litigate and when to settle. Our team includes accredited mediators with extensive experience. From the outset, we collaborate with clients to devise effective strategies and tactics, ensuring all issues are identified and resolved. We pride ourselves on producing accurate cost budgets and adhering to them. Notably, in a recent High Court trial, we stayed within budget and recovered 95% of our costs from the opposing party.
Our IT and outsourcing disputes solicitors provide expert advice on contract termination and related challenges. Securing the best possible advice is crucial to avoiding exposure to claims for unlawful termination. We excel in cases related to fitness for purpose, where supplied systems fail to meet requirements, and loss of profits claims arising from such failures. We offer a candid and robust assessment of your case’s merits early on to limit potential costs.


Intellectual property issues frequently arise in IT-related disputes. Our team possesses specialist knowledge in software disputes involving copyright infringement, breach of confidence, and software licence disputes. We also have significant experience in advising on database disputes.
Beyond our technical expertise, we prioritise open and transparent communication with our clients. Understanding their business objectives and challenges is essential to providing effective legal solutions. We aim to build long-term relationships based on trust and mutual respect, ensuring clients feel confident in our ability to handle their disputes efficiently.
Analytical and creative – they understand business objectives and find solutions to difficult problems.
Our lawyers’ commercial acumen sets us apart in the legal landscape. We understand that disputes can have significant financial and operational impacts on businesses, so we focus on delivering solutions that are not only legally sound but commercially viable. Our goal is to minimise disruption to business operations while maximising the chances of a favourable outcome. We leverage our deep industry knowledge and legal expertise to provide advice that aligns with each client’s strategy and objectives.
In addition, we stay abreast of the latest developments in the IT and outsourcing sectors to ensure our advice is current. This proactive approach allows us to anticipate and address potential issues before they escalate into major disputes. Our commitment to excellence and client satisfaction drives us to continuously improve our services and deliver results that exceed expectations.
How we help our clients
Disputes arising during the life of IT and outsourcing contracts
Change control negotiations
Termination of IT and outsourcing contracts and software licences
Pre-litigation advice and advice on dispute avoidance
Claims for breach of contract, in particular fitness for purpose
Claims relating to the design and installation of new systems
Misrepresentation claims
Disputes arising from maintenance and support agreements
Software disputes involving claims of copyright infringement and breach of confidence
Contractual issues relating to software licence disputes
Database disputes
Damages including loss of profits claims
What our clients are saying
Penningtons Manches Cooper is fully committed, dedicated and attentive to the needs of clients.
A fantastic practice in a very competitive field – strength in depth and a fabulous team. Great litigators – strategically astute, technically strong and commercial.
Penningtons respond quickly and with excellent advice. They understood the court process and helped steer us out of trouble. They did an excellent job.
The team had sufficient experience and knowledge to draw upon to conclude the matter. Response times were quick and efficient too.
Penningtons Manches Cooper have provided me with a formidable team to undertake my litigation. They do what is necessary to provide updates and direction with the matter.
Recent work highlights
Dispute with digital platform provider
Transatlantic software misuse dispute
Multijurisdictional IT infrastructure dispute
Supplier’s breach of contract
Interim relief after misuse of information
Indian engineering company tech dispute
External recognition

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