Claims against tour operators

Penningtons Manches Cooper’s travel law team has an excellent record of success in obtaining damages for clients who have suffered accidents, injuries and illness while on a package holiday.

Tour operator legal claim specialists

The Package Travel and Linked Travel Arrangements Regulations 2018 allow an injured holidaymaker to pursue a compensation claim against a tour operator in the UK courts. This is possible if the accident or illness is caused because the tour operator or its supplier fails to properly perform the package holiday contract. A typical example would be if a hotel does not comply with local safety standards and this failure causes you to have an accident.

A claim against a tour operator is based on a breach of contract and is subject to English law. This means that you are entitled to recover damages based on English law rather than the law of the country where the accident occurred. This is often beneficial because English damages awards are usually higher than those given in other countries.

Our extensive network of personal injury lawyers throughout the world gives us access to reliable advice on local standards and regulations. This helps us to advise you at an early stage about the prospects of a successful claim against the tour operator.

Penningtons is an excellent organisation. The team is knowledgeable and experienced.

We also have a high profile within the insurance industry and are a previous winner of the International Travel Insurance Journl (ITIJ) award for Legal Services Provider of the Year.

Initial advice is offered free of charge and without obligation. This can include guidance over the telephone, a visit from one of our specialist solicitors or a review of your documents. We offer various forms of funding, including no win no fee (conditional fee) agreements. Our team aims to ensure that you receive maximum compensation while minimising the legal costs involved.

How we help our clients

Guidance on claiming compensation for holiday accidents and illnesses

Advice on using UK law to bring claims against tour operators

Support in proving safety breaches by hotels or local suppliers

Insight into local standards through our international legal network

Clarity on funding options, including no win, no fee agreements

Assistance with early case assessments

Useful resources

Making a claim for an accident abroad

Funding an accident abroad claim

A huge, massive thank you to you and your team, we are so very grateful for all your hard work and dedication. I cannot thank you enough for everything, you truly have changed our life and future.

They are always diligent and professional. They are quick to respond and provide unwavering support.

You couldn’t have been more helpful, professional, positive, supportive and determined to achieve the best possible outcome.

Penningtons have a solid team with decades of travel law experience and a strong reputation.

From start to finish, I was made aware of the complexity of my case and was given strong and informative advice.

Recent work highlights

Injury claim for hotel garden accident

Winning a claim against Kuoni Travel Limited for our client who fell into a concealed gulley in a hotel garden while on a package holiday in Kenya, fracturing her right hip and seriously injuring her right knee.

Tour operator found negligent after break-in

Securing compensation for two girls injured by a violent struggle with a gang of intruders who broke into their bungalow while on holiday in Botswana. The tour operator was found responsible as the local supplier failed to ensure the premises were safe.

Award for holidaymaker hit by ladder

Successfully claiming damages for our client who sustained multiple injuries after being struck by a falling ladder while relaxing in a hammock in the grounds of her five-star hotel on a package holiday in Mauritius.

Case studies

We acted for a client who was on a canal boat holiday in France, organised through a UK tour operator. Early in the trip, it became clear that there was a mechanical fault with the boat’s steering mechanism.

Our team was recently instructed by a woman who had been on a package holiday in India with Great Rail Journeys. The trip encompassed flights to and from Mumbai, seven nights onboard the Deccan Odyssey train in a deluxe cabin and various tours, including a tiger-spotting safari.

We acted for two girls who were on a teaching holiday in Botswana, which was arranged by a tour operator. On their last night, their bungalow was broken into by a gang of young men who had knives and a crowbar.

Our team advised a client who was struck by a falling ladder while relaxing in a hammock in the grounds of her five-diamond deluxe-rated hotel on a package holiday in Mauritius. She sustained multiple injuries, requiring surgery.

We were instructed by a client, who suffered an injury while on a package holiday in Corfu with her daughter, son-in-law and two grandsons. She fell as she climbed onto a boat during an excursion booked after arriving on the island.

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+44 (0)1483 411402

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