To help people get the best real-world outcomes from challenges involving the law
At Penningtons Manches Cooper every one of us takes pride in delivering top-quality service for our clients. We never forget that our clients are people. Whether you require legal assistance as an individual in a private capacity, or are part of a large organisation, our focus is on the most positive outcome for you.
We believe it is essential to show respect to our clients, as well as our colleagues and peers. It is a key ingredient in ensuring that everyone is treated at all times as a person rather than a ‘number’. We pride ourselves on our professionalism and expertise, but at the same time we understand that the importance of care cannot be overstated.
Our people are not focused simply on one small area of expertise. We have an appetite for knowledge, in work and in our personal lives. Taking a wider view of the legal profession and the world as a whole enables us to be accessible and approachable. Curiosity also drives us to spend time with our clients and get to know them as people, and past the obvious solution to any issue.
Authentic collaboration is key to our success in delivering the best real-world outcomes to our clients. Working in a cross-disciplinary manner with no boundaries ensures we share our individual and collective knowledge. Around these principles we value diverse experiences and approaches. Our people bring different perspectives to our decision-making, which ensures a more insightful service for you.
Nobody rests on their laurels at Penningtons Manches Cooper. We understand that the process of building a great law firm that delivers outstanding service allows no room for complacency. We constantly question ourselves, and the way we do things. We constructively challenge our clients too; we won’t do what you want us to if we can see a path to a better outcome.
Standing still is the same as slipping backwards. We overcome challenges only if we keep moving forwards. If this means changing things that work before they stop working, so be it. The world is always moving and we gladly move with it.
That commitment to momentum applies to our own internal management, to our profession and to challenges in the wider world around sustainability, technology and social inclusion. It is also reflected in our certification to ISO 9001:2015, the international quality management standard.