Horizon Series Toolkit for the Financial Services Sector

Due to its success we are also including the content from our 2022 Horizon Webinar series, focusing on developments you need to know in Financial Services Regulation.

APP Fraud is becoming ever more prevalent. Currently, the courts’ restrictive application of the Quincecare duty provides very little protection to victims of APP Fraud, despite steps taken by the PSR and FCA to increase consumer protection.

Lucy Anderson, a senior in-house lawyer in the media and strategic litigation team at Which?, joins Michael Brown, Laura Coleclough and Charlie Shillito, of Penningtons Manches Cooper’s CDR team, to discuss what developments we are likely to see in this area and look at if the courts will increase the scope of banks’ duty to protect their customers?

Most financial services firms have implemented some form of hybrid working since the pandemic. Hester Jewitt, from our Employment team, is joined by Oliver Kidd, from our IP, IT & Commercial team and James Borley, Client Director at Compliancy Services Limited and formerly the FCA, to explore how to manage the practical and legal issues associated with hybrid working that regulated businesses in the sector face.

This on-demand training will cover developing hybrid working policies, managing compliance and supervisory risks as well as what data protection and security measures to implement.

A firm’s culture and non-financial misconduct in the context of diversity and inclusion are of increasing regulatory focus. What behaviours are regulators seeking to target and where do you draw the line? How should firms address such non-financial misconduct and what implications might this have on an individual’s career? We will be looking at what firms should be considering as the importance of these areas evolve.

In this on-demand training we are joined by Andrew Watson from 12 King’s Bench Walk as guest speaker, alongside Tom Walker and Sarah Mant from Penningtons Manches Cooper’s employment team.

So-called stablecoins are often hailed as safer investments than typical exchange token cryptocurrencies; that is, until the recent crash and the following crypto winter. In this on-demand training, our experts Charlotte Hill and Oliver Cooke will be discussing what stablecoins are, what has happened within the past couple of months and why, what we can all learn from it, and what investors can do if they suffer a loss.

The Consumer Duty (“A firm must act to deliver good outcomes for retail customers”) sets a new standard of care that authorised firms must give to customers in retail financial markets. It introduces new “cross-cutting rules” for conduct in four areas that represent key elements of authorised firms’ relationship with consumer clients:

• the governance of products and services;
• price and value;
• consumer understanding; and
• consumer support.

The rules come into effect as follows:

• For new and existing products or services that are open to sale or renewal the rules come into force on 31 July 2023.
• For closed products or services the rules come into force on 31 July 2024.

In this on-demand training Teja Picton-Howell will discuss what this will mean for firms and consumers in practice, the steps they need to take, and look at if the new duty will prevent some of the mischiefs of the past.