Developers must register with the New Homes Quality Board by the end of December 2022, and those applying will need to be aware of the independent body’s New Homes Quality Code.
Released back in December 2021, developers bound by the code, or providers wanting to ensure procedures and sales adhere to its spirit, will have to understand what is now necessary and, importantly, how this differs from previous requirements.
Registered developers agree to follow both the New Homes Quality Code and the New Homes Ombudsman Service (NHOS) when in place.
At the moment, ‘customers’ benefitting from the code are individual purchasers; shared owners and organisations buying a new home to let out are not covered, but this is under review.
The code has two parts.
Firstly, the statement of principles - these are:
Secondly, the practical steps - these comprise four parts:
It is important to view the code in the light of other consumer focussed changes in the industry. Just as the new form of shared ownership lease focusses on the needs of the customer, so too does the New Homes Quality Code. Both the new code and new lease shift the emphasis to the need to provide more information prior to and at the point of reservation, rather than later on in the process.
Sales processes need to be considered:
We will be arranging sessions to discuss further and support organisations in preparing for the changes, but in the meantime if you would like to discuss the changes and impact of the new act, please contact us.
+44 (0)1256 407115
+44 (0)20 7457 3122