We advised a specialist storage integrator on its terms and conditions of business for managed services. This involved a detailed consideration of the variety of services and service levels offered by our client.
We were able to gain a precise understanding of the client's concerns, particularly in relation to liabilities and responsibilties for loss of data . To do this, we needed to understand the technical nature of our client's service and how it interacted with its customers' systems. This enabled us to tailor the document carefully to reflect the parties' respective responsibilities and ensure that a reasonable balance of risk and fair limitations of liability were included in the contract. Our team's data protection expertise was also called upon, to ensure that the contract reflected best practice for both parties when handling data in these circumstances.