Response to enquiries and requests for information
Why are we processing personal information about you? What personal information will we collect about you? How will we collect personal information? Legal basis for processing

To deal with enquiries, correspondence or complaints

Identity information

Contact information

Any other personal information you provide to us relevant to the enquiry or issue raised

Collected by us in the course of dealing with enquiries or other requests made by you or the organization you represent including:

  • information provided by you when you:
    • contact us (including by email, telephone, post, fax, SMS or other messaging service or in person)
    • complete our online enquiry or publications request form via our website
    • sign up for or attend one of our events or meet us at external events or provide us with your business card;
  • information received from third parties (including other professionals when they refer you to us)
  • information collected by us in the course of providing our services (including information collected by us from publicly available information about you or your organization)

To enable us to pursue our legitimate interests to: provide information or services requested; or to deal with complaints

To decide if someone else can assist with your enquiry (including experts, advisers and suppliers)

Identity information

Contact information

Any other personal information you provide to us relevant to the enquiry or issue raised

Collected by us in the course of dealing with enquiries or other requests made by you or the organization you represent including:

  • information provided by you when you:
    • contact us (including by email, telephone, post, fax, SMS or other messaging service or in person)
    • complete our online enquiry or publications request form via our website
    • sign up for or attend one of our events or meet us at external events or provide us with your business card;
  • information received from third parties (including other professionals when they refer you to us)
  • information collected by us in the course of providing our services (including information collected by us from publicly available information about you or your organization)

To enable us to pursue our legitimate interests to: provide information or services requested

 

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