Case studies

Settlement of £105,000 for emergency breakdown service call handler


We recently settled a case out of court for a woman who suffered chronic hearing injuries as a result of using a defective headset supplied by her employer to use in her job as a home-based call handling operative for an emergency breakdown service.

Our client, who had worked for her employer for 28 years, developed a range of acoustic problems including severe tinnitus, pain in her ears that is exacerbated by loud noises and voices, and mild high frequency hearing loss as a result of using the headset. She had frequently complained to her employer that she was having problems with the headset but these were largely disregarded.

The parties agreed a settlement of £105,000 to reflect both the past and future financial losses our client has already and will continue to sustain as a result of her condition.


Return to case studies

Penningtons Manches Cooper LLP

Penningtons Manches Cooper LLP is a limited liability partnership registered in England and Wales with registered number OC311575 and is authorised and regulated by the Solicitors Regulation Authority.

Penningtons Manches Cooper LLP